Privacy Policy

1. Information We Collect

When you fill out a booking form on our website, we collect the following information:

• Full Name
• Email Address
• Phone Number
• Booking Details (Date, Time, Zoom Link, Selected Service)

2. How We Collect Your Information

We collect this information directly through our custom booking/calendar service integrated on our website. This is the only method by which we gather your personal information.

3. How We Use Your Information

We use your personal information to:

• Schedule and follow up on demo calls
• Send automatic follow-up emails after your booking and demo session
• Respond to your inquiries or service-related needs
• Update you on how we can help grow your business
• Support communication between you and our web development team
• Facilitate invoicing and payments via Stripe

4. How We Share Your Information

We only share your information with trusted third-party services essential to our operations:

• SendGrid to send emails to you and our internal team
• Stripe for secure invoicing and payment processing

5. Data Security

We take data security seriously. Your information is protected using:

• SSL encryption for secure transmission
• Secure servers
• Access restrictions so only authorized team members can view data
• MongoDB as our secure data storage solution

6. Your Rights Under the California Consumer Privacy Act (CCPA)

If you are a California resident, you have the following rights under the CCPA:

• Right to Know: You can request details on the personal information we collect, use, and share.
• Right to Delete: You may request the deletion of your personal information, subject to legal and contractual obligations.
• Right to Opt-Out: You can opt-out of any future sale of your personal data (Note: Netflows does not sell personal data).
• Right to Non-Discrimination: Exercising your CCPA rights will not result in any discriminatory treatment.

To exercise these rights, email us at contact@netflows.xyz with the subject line "CCPA Request" and allow up to 30 days for a response.

7. International Data Compliance (GDPR, PIPEDA, etc.)

While Netflows is based in California, USA, we may work with or serve clients from regions outside the United States. When applicable, we aim to comply with other data protection laws such as:

• The General Data Protection Regulation (GDPR) for users in the European Union and United Kingdom
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• Personal Information Protection and Electronic Documents Act (PIPEDA) for users in Canada
• Right to Opt-Out: You can opt-out of any future sale of your personal data (Note: Netflows does not sell personal data).
• Right to Non-Discrimination: Exercising your CCPA rights will not result in any discriminatory treatment.

If you are located in one of these regions, you may have the right to:

• Request access to or correction of your data
• Request deletion or restriction of processing
• Object to certain types of data use
• Request data portability

You may contact us at contact@netflows.xyz with the subject line "International Privacy Request" to exercise your rights under applicable data laws.

8. Data Retention

We retain your personal data for 1 year to ensure your project is completed and supported. If the project extends beyond that period, data retention terms will be covered in your service contract.

9. Cookies & Tracking Technologies

Currently, Netflows does not use cookies or tracking technologies on this website.

In the future, we may use cookies for purposes such as:

• Remembering form inputs or preferences
• Improving site performance and usability
• Analytics to better understand our audience
• Targeted communications or marketing (if applicable)

If and when these tools are implemented, we will provide a clear cookie notice and opt-in/opt-out options in accordance with laws like GDPR and the ePrivacy Directive (EU), as well as other applicable regulations.

10. Contacting Us

If you have any questions about this policy or your personal data, please contact us at:

We typically respond within 24 - 48 hours.

11. Changes to This Privacy Policy

We may update this policy from time to time. Changes will be reflected by updating the “Last Updated” date at the top of this page. We recommend checking this page periodically. At this time, we do not notify users by email unless legally required.